Front Desk Guest Experience Specialist

Thompson Hotels; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Thompson Houston is seeking a Front Office Associate to manage guest registration, explain hotel services and promotions, and greet guests with warm hospitality.

This fast-paced role requires a guest‑first mindset, ability to handle payments, respond to inquiries, and maintain smooth check-in/check-out.

Previous front desk experience is a plus; flexible weekday schedules including weekends and holidays are expected.

Qualifications

• A true desire to satisfy the needs of others.
• Must be able to work in a fast-paced environment.
• Ability to work a flexible schedule during the week, including weekends and holidays.
• Previous front office agent experience is a plus.

Responsibilities

• Handle guest registration and check-in/check-out processes.
• Communicate hotel services and promotions to guests.
• Process payments and respond to guest inquiries.
• Be the face of Hyatt and represent the hotel professionally.

Skills

Guest service orientation

Able to work in fast-paced environment

Flexible schedule

Front desk experience (preferred)

Job description

Thompson Houston is seeking a Front Office Associate to manage guest registration, explain hotel services and promotions, and greet guests with warm hospitality.

This fast-paced role requires a guest‑first mindset, ability to handle payments, respond to inquiries, and maintain smooth check-in/check-out.

Previous front desk experience is a plus; flexible weekday schedules including weekends and holidays are expected.