Guest Experience Coordinator - Front Desk

Hyatt Centric Downtown Nashville; Nashville (TN); On-site; USD 20,664 - 27,552; Full time

Job summary

Thompson Nashville is seeking a Front Desk/Guest Services Agent to greet guests, register arrivals, and close out guest accounts with friendly, accurate service.

You will handle payments, answer calls, provide information on local attractions, and maintain a calm presence during busy periods. A high school diploma and hospitality experience are preferred. Proficiency in English and basic computer skills are required; teamwork and professional appearance are essential.

Qualifications

• High school diploma or equivalent required or preferred.
• Ability to perform moderately complex arithmetic with a calculator.
• Excellent English communication, both written and verbal.

Responsibilities

• Greet guests warmly, register arrivals, and input guest data into the computer system.
• Verify payments, close guest accounts at checkout, and handle charges to rooms.
• Answer phones, relay messages, and assist guests with local information.
• Maintain professional appearance and adhere to safety and emergency procedures.

Skills

Calculator skills

Customer interaction

Mobility/standing

English communication

Computer input

Observation/safety

Education/experience equivalent to HS

Bonding standards

Appearance standards

High school diploma preferred

Hospitality experience preferred

Additional language skills

Education

High school diploma or equivalent

Tools

Computer system

Credit card processing

PBX/reservations system

Fax/photocopier

Job description

Thompson Nashville is seeking a Front Desk/Guest Services Agent to greet guests, register arrivals, and close out guest accounts with friendly, accurate service.

You will handle payments, answer calls, provide information on local attractions, and maintain a calm presence during busy periods. A high school diploma and hospitality experience are preferred. Proficiency in English and basic computer skills are required; teamwork and professional appearance are essential.