PM Front Office Supervisor

Thompson Hotels; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Free room nights

Medical, dental and vision insurance

401(k) with company match

Free parking

Generous paid time off

Paid family bonding time

Tuition reimbursement

Employee stock purchase plan

Retail discounts

Job summary

A luxury hotel chain in Houston is seeking a PM Front Office Supervisor to lead the front office team, ensuring a high level of guest service. Candidates should have experience in hotel front desk operations and strong communication skills. This role includes coaching staff and maintaining guest satisfaction in a dynamic environment.

Qualifications

• Desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods.
• Experience and a thorough understanding of Front Office operations with at least 1-2 years in a hotel front desk role.

Responsibilities

• Provide leadership and direction to front office staff.
• Coach and guide associates, coordinate training and scheduling.
• Lead front office agents in guest registration processes.
• Maintain a high level of guest service.
• Process forms of payment and respond to inquiries.

Skills

Front office operations

Guest service

Leadership

Communication

Job description

Overview

Thompson Houston is hiring for a PM Front Office Supervisor to join the hotel’s front office team. The property is located in a 36-story skyscraper at Buffalo Bayou Park, offering luxury amenities including 172 guestrooms, 34 suites, 100 residences, a spa, fitness center, several destination restaurants, a private heliport, a one-acre pool deck, and over 17,000 square feet of flexible meeting and event spaces. Benefits for Thompson Houston colleagues include:

• Free room nights, discounted and Friends & Family room rates
• Medical, dental and vision insurance with a 30-day waiting period
• 401(k) with company match
• Free parking
• Generous paid time off
• Paid family bonding time and adoption assistance
• Tuition reimbursement
• Employee stock purchase plan
• Discounts at various retailers (Apple, AT&T, Verizon, Headspace, and more)

Responsibilities

• Provide leadership and direction to front office staff; support senior leadership by developing and assuming basic management responsibilities.
• Coach and guide associates; coordinate training, scheduling, payroll, and interviewing as appropriate.
• Lead front office agents responsible for the guest registration process and communication of hotel services and promotions.
• Maintain a high level of guest service to create a positive guest experience.
• Process forms of payment and respond to guest inquiries as part of front desk duties.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations with at least 1-2 years in a hotel front desk role.