Front Desk Guest Experience Specialist

Stonebridge Hospitality Management; Flushing (MI); On-site; USD 23,000 - 32,000; Full time

Job summary

Stonebridge Hospitality Management in Flushing, NY is seeking a Guest Service Agent to ensure smooth check-in and check-out, maintain guest records, and deliver outstanding service at the front desk.

You will greet guests, verify credits, handle payments, and assist with reservations, while following hotel policies. Strong communication and cash handling skills are essential for success.

Qualifications

• Previous hotel front desk or guest service experience preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software.
• Ability to handle cash transactions and basic bookkeeping.
• Excellent problem-solving and organizational skills.
• Ability to work independently and follow hotel policies.

Responsibilities

• Greet, register, and assign rooms to arriving guests.
• Verify guest credit and collect payments.
• Maintain accurate records of room availability and guest accounts.
• Compute bills and make change for guests.

Skills

Hotel front desk

Customer service

Communication

PMS proficiency

Office software

Cash handling

Bookkeeping

Problem solving

Organization

Independent work

Tools

Word

Excel

Job description

Stonebridge Hospitality Management in Flushing, NY is seeking a Guest Service Agent to ensure smooth check-in and check-out, maintain guest records, and deliver outstanding service at the front desk.

You will greet guests, verify credits, handle payments, and assist with reservations, while following hotel policies. Strong communication and cash handling skills are essential for success.