Front Desk Guest Experience Specialist

Stonebridge Hospitality Management; Fenwick Island (DE); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

PTO

401(k) matching

Wellness programs

Life insurance

Disability coverage

Savings accounts

Tuition assistance

Travel and lodging perks

Job summary

Stonebridge Hospitality Management is seeking a Guest Service Agent in Fenwick Island, DE. This position supports the hotel’s front desk operations, handling check-ins/outs, guest inquiries, and reservations with a focus on accuracy and guest satisfaction.

The role requires strong customer service, cash handling, and basic bookkeeping; familiarity with PMS and common software is preferred. Flexible scheduling and a team-oriented environment are offered.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills with guests and staff.
• Proficiency using property management systems (PMS) and Office software.
• Ability to handle cash transactions and basic bookkeeping tasks.
• Excellent problem-solving abilities for guest issues.
• Strong organizational skills for reservations and records.
• Ability to work independently and follow hotel policies.

Responsibilities

• Greet, register, and assign rooms to guests on arrival.
• Verify guest credit and establish payment methods.
• Maintain accurate room availability and guest accounts in the PMS.
• Compute bills, collect payments, and make change.
• Balance cash accounts as part of basic bookkeeping.
• Issue room keys and assist bell staff with instructions.
• Review accounts and charges at check-out.
• Post charges to ledgers for rooms, F&B, and services.
• Transmit and receive guest messages via phone or switchboard.
• Coordinate with housekeeping and maintenance on guest issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, dining, and entertainment.

Skills

Front desk experience

Customer service

PMS proficiency

Cash handling

Bookkeeping basics

Problem solving

Organizational skills

Independent work

Tools

Word

Excel

Job description

Stonebridge Hospitality Management is seeking a Guest Service Agent in Fenwick Island, DE. This position supports the hotel’s front desk operations, handling check-ins/outs, guest inquiries, and reservations with a focus on accuracy and guest satisfaction.

The role requires strong customer service, cash handling, and basic bookkeeping; familiarity with PMS and common software is preferred. Flexible scheduling and a team-oriented environment are offered.