Front Desk Guest Concierge Night Audit

Stonebridge Companies; Fenwick Island (DE); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition assistance

Travel and lodging perks

Job summary

Stonebridge Companies is seeking a Guest Service Agent/Night Audit in Fenwick Island, Delaware. The role ensures smooth check-in/out, accurate guest records, and high-quality service.

You will handle guest inquiries, payments, and reservations, while supporting front office operations with attention to detail. The position requires a flexible schedule including evenings, weekends, and holidays, and involves basic bookkeeping, cash handling, and PMS usage.

Qualifications

• Experience in a hotel front desk or guest services role is preferred.
• Strong customer service and communication skills to interact with guests and staff.
• PMS proficiency and basic office software (Word, Excel) are required.
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Strong organizational skills and attention to detail in managing reservations and records.
• Ability to work independently and follow hotel policies and procedures.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts in PMS.
• Compute bills, collect payments, and make change for guests.
• Post charges for rooms, food, beverages, and services to ledgers.
• Issue room keys and coordinate with housekeeping and bell staff.
• Make and confirm reservations for guests and answer service inquiries.
• Coordinate with staff to address guest-reported issues and requests.

Skills

Customer service

Communication

PMS proficiency

Cash handling

Bookkeeping basics

Problem solving

Organizational skills

Independent worker

Team player

Tools

Word

Excel

Job description

Stonebridge Companies is seeking a Guest Service Agent/Night Audit in Fenwick Island, Delaware. The role ensures smooth check-in/out, accurate guest records, and high-quality service.

You will handle guest inquiries, payments, and reservations, while supporting front office operations with attention to detail. The position requires a flexible schedule including evenings, weekends, and holidays, and involves basic bookkeeping, cash handling, and PMS usage.