Front Desk Supervisor — Guest Services Leader (Night/Weekend)

Stonebridge; Fenwick Island (DE); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) matching

PTO

Job summary

Stonebridge in Fenwick Island, Delaware, is seeking a Guest Services Supervisor to assist the Guest Service Manager in overseeing the Front Office staff, ensuring guests are serviced professionally. Candidates should hold a Bachelor’s degree or equivalent experience and have strong customer service skills.

This role includes training staff, monitoring satisfaction scores, and maintaining high standards of service. The position requires flexibility for nights and weekends, along with proficiency in English and Microsoft Office.

Qualifications

• Bachelor's degree from a four-year college or university, or 1-2 years related experience.
• Must have flexibility to work nights and weekends.
• Ability to read and comprehend instructions and correspondence.

Responsibilities

• Supervise front desk staff alongside the Guest Service Manager.
• Train and monitor front office staff.
• Handle guest requests and complaints professionally.

Skills

Fluent English reading and writing

Customer service skills

Initiative

Accountability

Accuracy and thoroughness

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Stonebridge in Fenwick Island, Delaware, is seeking a Guest Services Supervisor to assist the Guest Service Manager in overseeing the Front Office staff, ensuring guests are serviced professionally. Candidates should hold a Bachelor’s degree or equivalent experience and have strong customer service skills.

This role includes training staff, monitoring satisfaction scores, and maintaining high standards of service. The position requires flexibility for nights and weekends, along with proficiency in English and Microsoft Office.