Front Desk & Guest Experience Specialist

Big Smoke Burger; Daytona Beach Shores (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

Holiday Inn Express & Suites Daytona Beach Shores is seeking a motivated Front Desk / Guest Services associate to ensure smooth check-in and check-out processes and deliver exceptional guest experiences at a beachfront property in Daytona Beach Shores, Florida.

You will handle reservations, answer phones, and maintain accurate cash handling while staying informed about hotel services and policies. A friendly, professional demeanor and ability to multi-task are essential.

Qualifications

• Duties include front desk responsibilities such as check-in/check-out, reservations support, and guest services.
• Must be knowledgeable in hotel services and policies, and maintain accurate cash handling.

Responsibilities

• Sell rooms to maximize occupancy and ADR.
• Handle guest check-ins/outs efficiently and courteously.
• Answer phones promptly and assist with reservations.
• Maintain cash bank and perform deposits.
• Document and relay wake-up calls and messages.
• Ensure awareness of hotel outlets, hours, and policies.
• Record charges and maintain accurate reports.

Skills

Check-in procedures

Check-out procedures

Cash handling

Phone etiquette

Reservations support

Guest service

Tools

Inn Time

Job description

Holiday Inn Express & Suites Daytona Beach Shores is seeking a motivated Front Desk / Guest Services associate to ensure smooth check-in and check-out processes and deliver exceptional guest experiences at a beachfront property in Daytona Beach Shores, Florida.

You will handle reservations, answer phones, and maintain accurate cash handling while staying informed about hotel services and policies. A friendly, professional demeanor and ability to multi-task are essential.