Front Desk Guest Experience Specialist

Fairfield Inn & Suites Cookeville; Cookeville (TN); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

Life insurance

Critical illness insurance

Hospital coverage

FSA

Job summary

Fairfield Inn & Suites Cookeville is hiring a Front Desk Agent to greet guests, check them in/out, and handle reservations with warmth and efficiency. This role emphasizes guest-first service and accurate billing, within a supportive hotel team.

You will develop knowledge of hotel amenities, rates, and promotions, while building relationships with guests and group bookings. The position offers career growth, team collaboration, and employee perks in a friendly hospitality environment.

Qualifications

• Guest service experience preferred.
• Strong attention to detail.
• Team player with a positive, professional attitude.
• Strong written and verbal communication skills.
• Ability to multitask and stay calm in a fast-paced environment.

Responsibilities

• Greet guests warmly and efficiently during check-in and check-out.
• Complete guest registrations, secure payments, and verify or adjust billing as needed.
• Confirm guest information, room rates, and room selections.
• Create and code electronic room keys.
• Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner.
• Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction.
• Deliver high standards of service to consistently exceed guest expectations.
• Implement creative solutions while following brand standards.
• Maintain strong knowledge of hotel offerings, including hotel amenities and services, room categories and rates, and packages and promotions.
• Build strong, professional relationships with guests, clients, and groups.
• Provide local area recommendations and information.

Skills

Guest service

Attention to detail

Team player

Communication skills

Multitasking

Job description

Fairfield Inn & Suites Cookeville is hiring a Front Desk Agent to greet guests, check them in/out, and handle reservations with warmth and efficiency. This role emphasizes guest-first service and accurate billing, within a supportive hotel team.

You will develop knowledge of hotel amenities, rates, and promotions, while building relationships with guests and group bookings. The position offers career growth, team collaboration, and employee perks in a friendly hospitality environment.