Evening Front Desk & Guest Services Specialist – Growth

Fairfield Inn Nashville; Nashville (TN); On-site; USD 17,908 - 24,796; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Paid time off

Job summary

Fairfield Inn Nashville is seeking a guest services associate to welcome guests and handle check‑ins/check‑outs with warmth and professionalism. You will respond to reservations, answer phones, and provide outstanding service to ensure an enjoyable stay.

This role requires strong communication, multitasking in a fast‑paced environment, reliable attendance for 3 PM–11 PM shifts including weekends and holidays, and adherence to Marriott brand standards.

Qualifications

• Prior hotel or customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Professional appearance and positive attitude.

Responsibilities

• Welcome guests with a warm and professional attitude.
• Complete guest check-ins and check-outs accurately and efficiently.
• Answer phone calls, assist with reservations, and respond to guest questions.
• Provide outstanding customer service and resolve guest concerns professionally.
• Monitor and respond to guest requests and communication in a timely manner.
• Maintain accurate cash handling and complete shift balancing procedures.
• Assist with maintaining a clean, organized, and welcoming lobby area.
• Communicate important information with other departments and the overnight team.
• Follow Marriott brand standards and hotel policies.

Skills

Customer service

Communication

Multitasking

Professional appearance

Job description

Fairfield Inn Nashville is seeking a guest services associate to welcome guests and handle check‑ins/check‑outs with warmth and professionalism. You will respond to reservations, answer phones, and provide outstanding service to ensure an enjoyable stay.

This role requires strong communication, multitasking in a fast‑paced environment, reliable attendance for 3 PM–11 PM shifts including weekends and holidays, and adherence to Marriott brand standards.