Front Desk & Guest Experience Specialist

Arkansas Hospitality Association, Inc.; Columbus (OH); Presencial; USD 21.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term dis

401(k) program with company match

Discounted room rates at Concord-maint

Training, development, and career adv

Descripción de la vacante

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk in Columbus, Ohio. You will be at the hub of guest interaction, ensuring a welcoming experience from arrival to departure, while handling routine front desk duties and guest inquiries.

We value proactive, friendly service and a professional demeanor, with responsibilities spanning guest assistance, payment processing, and keeping guests informed about hotel brands and offers.

Formación

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsabilidades

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Conocimientos

Interpersonal skills

Communication skills

Multitasking

Professionalism

Detail-oriented

Educación

High school diploma

Descripción del empleo

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk in Columbus, Ohio. You will be at the hub of guest interaction, ensuring a welcoming experience from arrival to departure, while handling routine front desk duties and guest inquiries.

We value proactive, friendly service and a professional demeanor, with responsibilities spanning guest assistance, payment processing, and keeping guests informed about hotel brands and offers.