Front Desk Guest Services Associate

VP Management; Huntington (WV); On-site; USD 24,000 - 30,000; Full time

Job summary

VP Management is seeking a friendly front desk associate to greet guests, answer calls, and guide inquiries in a fast-paced hotel environment. The ideal candidate has 1-2 years of customer service experience, excellent communication skills, and strong organizational abilities, with the stamina to stand 6-8 hours daily.

Responsibilities include maintaining the front desk and common areas, processing payments, and updating guest records in the reservation system, while upholding company policies.

Qualifications

• High school diploma or equivalent.
• 1-2 years customer service experience.
• Excellent communication skills, both written and verbal.
• Friendly and outgoing personality.
• Ability to stay calm and professional under pressure.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable manner.
• Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary.
• Maintain cleanliness and organization of the front desk area and common areas.
• Adhere to all company policies and procedures.
• Handle sensitive and confidential information with discretion.
• Update and maintain guest records in the reservation system.
• Process payments and reconcile cash drawer at the end of each shift.
• Generate reports as needed.
• Stand up for 6-8 hours each day.
• Handle check in, check out, and other transaction enquiries.

Skills

Customer service experience

Excellent communication

Friendly and outgoing personality

Strong organizational skills

Ability to stay calm under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office

Property Management Systems

Job description

VP Management is seeking a friendly front desk associate to greet guests, answer calls, and guide inquiries in a fast-paced hotel environment. The ideal candidate has 1-2 years of customer service experience, excellent communication skills, and strong organizational abilities, with the stamina to stand 6-8 hours daily.

Responsibilities include maintaining the front desk and common areas, processing payments, and updating guest records in the reservation system, while upholding company policies.