Front Desk Guest Experience Specialist

BENCHMARK; Cleveland (OH); On-site; USD 17,047 - 24,280; Part time

Job summary

BENCHMARK is seeking a Front Desk Agent for the Cleveland Marriott East in Beachwood, Ohio. This role involves checking guests in, promoting hotel programs, and providing exceptional customer service.

A high school diploma or equivalent and strong communication skills are required. The ideal candidate should have an outgoing personality and be ready to work various shifts, including weekends and holidays, for a compensation of $15 per hour.

Qualifications

• High school diploma or equivalent.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts, including weekends and holidays.

Responsibilities

• Check guests in, ensuring proper credit is received and special requests are fulfilled.
• Help guests discover their 'Wanderlust' experience.
• Provide exceptional customer service by being engaging.
• Resolve problems and 'WOW' guests during recovery.
• Promote and sell special hotel programs.

Skills

Strong customer service skills

Computer skills

Excellent verbal and written communication skills

Ability to work in a fast‑paced setting

Outgoing and engaging personality

Education

High school diploma or equivalent

Job description

BENCHMARK is seeking a Front Desk Agent for the Cleveland Marriott East in Beachwood, Ohio. This role involves checking guests in, promoting hotel programs, and providing exceptional customer service.

A high school diploma or equivalent and strong communication skills are required. The ideal candidate should have an outgoing personality and be ready to work various shifts, including weekends and holidays, for a compensation of $15 per hour.