Guest Experience Agent - Front Desk

Hei Hotels Inc.; Cleveland, Northern (OH, KY); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical and Dental

Vision insurance

401(k) with matching

Hotel room discounts

Job summary

HEI Hotels and Resorts is seeking a Front Desk Agent for The Westin Cleveland Downtown. You will warmly greet guests, assist with check-in/check-out, and provide information on local attractions and hotel services. This on-site position requires excellent communication, adaptability, and a guest-first approach.

The role supports Marriott brand standards, with a focus on creating memorable stays and smooth guest experiences. Competitive hourly pay and a dynamic team environment await.

Qualifications

Responsibilities

• Greet guests warmly and provide a friendly reception.
• Input guest information and complete registration accurately.
• Explain hotel services and local attractions to guests.
• Handle check-out process and resolve guest concerns diplomatically.

Job description

HEI Hotels and Resorts is seeking a Front Desk Agent for The Westin Cleveland Downtown. You will warmly greet guests, assist with check-in/check-out, and provide information on local attractions and hotel services. This on-site position requires excellent communication, adaptability, and a guest-first approach.

The role supports Marriott brand standards, with a focus on creating memorable stays and smooth guest experiences. Competitive hourly pay and a dynamic team environment await.