Guest Services Concierge — Warm Welcomes & Local Guidance

BENCHMARK; Cleveland (OH); Vor Ort; USD 22.041 - 23.419; Vollzeit

Zusammenfassung

BENCHMARK is seeking a motivated Guest Services Agent in Cleveland, Ohio to join its Guest Services team. The ideal candidate will create memorable experiences for guests during their stay and provide exceptional service.

The role involves welcoming guests, assisting with luggage, and offering guidance about hotel amenities. Candidates should possess strong communication skills and a positive attitude, with experience in customer service preferred. Compensation ranges from $16.00 to $17.00 per hour based on experience.

Qualifikationen

• At least one year in a customer-service role with high guest interaction.
• Valid driver’s license with no major infractions.
• Hospitality industry experience is a plus.

Aufgaben

• Provide a warm welcome to guests and assist with luggage.
• Offer knowledge about hotel amenities and local area.
• Guide guests to the front desk for check-in.

Kenntnisse

Customer service skills

Problem-solving

Verbal communication

Team collaboration

Positive personality

Jobbeschreibung

BENCHMARK is seeking a motivated Guest Services Agent in Cleveland, Ohio to join its Guest Services team. The ideal candidate will create memorable experiences for guests during their stay and provide exceptional service.

The role involves welcoming guests, assisting with luggage, and offering guidance about hotel amenities. Candidates should possess strong communication skills and a positive attitude, with experience in customer service preferred. Compensation ranges from $16.00 to $17.00 per hour based on experience.