Front Desk Agent

Pyramid Global Hospitality; Beachwood (OH); On-site; USD 31,200 - 34,800; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

On-site wellness programs

Local discounts

Employee hotel rates

Ongoing training and development

Job summary

Pyramid Global Hospitality, at Cleveland Marriott East in Beachwood, Ohio, is seeking a Front Desk Agent to warmly welcome guests, manage reservations, and provide exceptional service in a fast-paced environment.

The role requires a high school diploma, an outgoing personality, and strong verbal and written communication. You will check guests in, note special requests, resolve issues to WOW guests, promote hotel programs, and coordinate with other departments.

Qualifications

• High school diploma or equivalent.
• Strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Welcome guests and manage reservations.
• Provide exceptional customer service by being engaging.
• Check guests in, ensuring proper credit is received and requests noted.
• Resolve problems and WOW guests through recovery.
• Promote and sell hotel programs.
• Interact with hotel staff and assist other departments.
• Be knowledgeable of emergency procedures and policies.
• Maintain house bank and cash handling procedures.
• Communicate information to manager on duty.
• Follow procedures on posting, charges, cashing checks, and refunds.
• Assist other departments as needed.

Skills

Customer service

Communication skills

Computer skills

Outgoing personality

Fast-paced environment

Stand for shifts

Education

High school diploma or equivalent

Job description

Job Overview

Front Desk Agent at Cleveland Marriott East, a high‑end hotel located in Beachwood, Ohio. The role involves welcoming guests, managing reservations, and providing exceptional customer service in a fast‑paced environment.

Your Role & Responsibilities

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast‑paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Compensation

$15 an hour (actual compensation may vary based on factors such as skill set, experience, certifications and location.)

Benefits

Comprehensive health insurance, retirement plans, paid time off, on‑site wellness programs, local discounts, employee rates on hotel stays, and ongoing training and development opportunities.

EEO Statement

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.