Front Desk Agent

BENCHMARK; Cleveland (OH); On-site; USD 17,047 - 24,280; Part time

Job summary

BENCHMARK is seeking a Front Desk Agent for the Cleveland Marriott East in Beachwood, Ohio. This role involves checking guests in, promoting hotel programs, and providing exceptional customer service.

A high school diploma or equivalent and strong communication skills are required. The ideal candidate should have an outgoing personality and be ready to work various shifts, including weekends and holidays, for a compensation of $15 per hour.

Qualifications

• High school diploma or equivalent.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts, including weekends and holidays.

Responsibilities

• Check guests in, ensuring proper credit is received and special requests are fulfilled.
• Help guests discover their 'Wanderlust' experience.
• Provide exceptional customer service by being engaging.
• Resolve problems and 'WOW' guests during recovery.
• Promote and sell special hotel programs.

Skills

Strong customer service skills

Computer skills

Excellent verbal and written communication skills

Ability to work in a fast‑paced setting

Outgoing and engaging personality

Education

High school diploma or equivalent

Job description

Position Overview

Front Desk Agent – Cleveland Marriott East, Beachwood, Ohio.

Responsibilities

• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help guests discover their “Wanderlust” experience.
• Provide exceptional customer service by being engaging and taking a sincere interest.
• Resolve problems and “WOW” guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Qualifications

• High school diploma or equivalent.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts, including weekends and holidays.

Compensation

Compensation: $15 per hour

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.