Assistant Front Office Manager — Guest Experience Leader

Socket.dev; Cleveland (OH); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Vacation, Sick and Holiday benefits

401(k) with company match

Hotel room discounts

YouDecide discounts

Pet insurance

Job summary

The Westin Cleveland Downtown, operated by HEI Hotels & Resorts, is seeking a Front Desk Associate to support the Front Office team in delivering world-class guest service in downtown Cleveland, OH. You will help with registration, inquiries, and ensuring brand standards are met.

Ideal candidates have at least 1 year of front desk experience, strong communication skills, and a professional appearance. Marriott Bonvoy knowledge is a plus, and a commitment to teamwork and guest satisfaction is

Qualifications

• Minimum 1 year of front desk experience.
• High School diploma or equivalent required.
• Hotel experience preferred.

Responsibilities

• Assist guest registration and checkout efficiently.
• Provide outstanding guest service and handle inquiries.
• Maintain front desk systems and equipment.
• Monitor guest satisfaction and respond to feedback.
• Train and develop entry level staff and supervisors.
• Support cost controls and labor scheduling.

Skills

Front desk experience

Customer service

Cash handling

Communication

Education

High School diploma or equivalent

Tools

PMS software

Job description

The Westin Cleveland Downtown, operated by HEI Hotels & Resorts, is seeking a Front Desk Associate to support the Front Office team in delivering world-class guest service in downtown Cleveland, OH. You will help with registration, inquiries, and ensuring brand standards are met.

Ideal candidates have at least 1 year of front desk experience, strong communication skills, and a professional appearance. Marriott Bonvoy knowledge is a plus, and a commitment to teamwork and guest satisfaction is