Guest Experience Front Office Lead

HEI Hotels & Resorts; Cleveland (OH); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

401(k) Savings Plan with matching

Hotel Room Discount programs

Medical, Dental, Vision insurance

Job summary

HEI Hotels & Resorts is seeking an experienced Front Office Associate for The Westin Cleveland in downtown Cleveland. You will assist the Front Office Manager in managing guest registration, check-out, and service delivery to ensure outstanding guest experiences.

The role requires at least 1 year of front desk experience, a high school diploma, and comfort with PMS systems. Hotel industry experience is preferred, with opportunities to advance within HEI's broad portfolio.

Qualifications

• Minimum 1 year of front desk experience.
• High School diploma or equivalent required.
• Hotel experience preferred.

Responsibilities

• Assist front office operations to ensure efficient guest registration and checkout.
• Implement brand and Marriott programs.
• Prepare forecasts and reports; assist in Rooms Division budget development.
• Monitor front office systems and equipment for optimum performance.
• Track guest satisfaction and maximize feedback utilization.
• Provide training for entry level staff and supervisors.

Skills

Front desk experience

PMS familiarity

Cash handling

Customer service

Multitasking

Communication skills

Education

High School diploma or equivalent

Tools

PMS system

Job description

HEI Hotels & Resorts is seeking an experienced Front Office Associate for The Westin Cleveland in downtown Cleveland. You will assist the Front Office Manager in managing guest registration, check-out, and service delivery to ensure outstanding guest experiences.

The role requires at least 1 year of front desk experience, a high school diploma, and comfort with PMS systems. Hotel industry experience is preferred, with opportunities to advance within HEI's broad portfolio.