Front Desk Guest Experience Specialist

Lotte Hotels Americas; Chicago (IL); On-site; USD 28,000 - 42,000; Full time

Job summary

LOTTE New York Palace is seeking a Front Desk Agent to manage check-in/check-out, assist with room sales and assignments, and deliver an elevated guest experience. You will handle phones, night audit tasks, and coordinate with the valet and other departments in a fast-paced environment.

The role requires exceptional interpersonal and communication skills, impeccable grooming, a calm demeanor under pressure, and a flexible schedule including weekends and holidays.

Qualifications

• Exceptional interpersonal and communication skills.
• Fluency in the local language is preferred.
• Impeccable grooming and presentation.
• Ability to remain calm and composed in high-pressure situations.
• Ability to work a flexible schedule: weekends, holidays, AM, PM, overnight and overtime when needed.

Responsibilities

• Handle registration desk responsibilities including check in and check out.
• Assist with sales and assignment of rooms; deliver elevated guest experience.
• Answer phones and handle overnight guest inquiries.
• Run night audit or manual equivalents of PMS.
• Coordinate with valet and other departments to meet guest requests.

Skills

Interpersonal skills

Communication

Calm under pressure

Flexible schedule

Grooming & presentation

Teamwork

Education

High school diploma or equivalent

College/university degree (bonus)

Tools

Opera/Opera Cloud

Job description

LOTTE New York Palace is seeking a Front Desk Agent to manage check-in/check-out, assist with room sales and assignments, and deliver an elevated guest experience. You will handle phones, night audit tasks, and coordinate with the valet and other departments in a fast-paced environment.

The role requires exceptional interpersonal and communication skills, impeccable grooming, a calm demeanor under pressure, and a flexible schedule including weekends and holidays.