Guest Experience Lead — Front Desk, Seattle

Lotte Hotel Americas; Seattle (WA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision plans (Day

401(k) with company matching

Two weeks of vacation

Three personal days per year

Learning & development opportunities

Job summary

Lotte Hotel Americas is seeking a Front Desk Agent in Seattle, WA to manage guest check-in/out, room sales, and assignments, delivering a polished hospitality experience. Reporting to the Assistant Front Office Manager, you will ensure smooth front desk operations in a fast-paced environment, requiring excellent communication, multitasking, and a welcoming demeanor.

The ideal candidate will have a High School Diploma or equivalent; a bachelor’s degree is preferred and Opera PMS experience is a

Qualifications

• High School Diploma or equivalent required; bachelor’s degree in a related field preferred.
• Excellent communication and organizational skills required.
• Warm, gracious, and welcoming demeanor expected.
• Ability to multitask in a fast-paced environment with strong attention to detail.
• Capable of working independently and collaboratively to foster a team-oriented environment.
• Availability to work a flexible schedule as needed.
• Strong interpersonal skills with both written and verbal communication proficiency.

Responsibilities

• Manage guest check-in and check-out processes.
• Handle room sales and room assignments to optimize occupancy.
• Deliver elevated hospitality and direct guest interactions in a professional manner.

Skills

Communication

Organizational skills

Welcoming demeanor

Multitasking

Teamwork

Interpersonal skills

Flexible schedule

Written communication

Education

High School Diploma

Bachelor’s degree preferred

Tools

Opera PMS

Job description

Lotte Hotel Americas is seeking a Front Desk Agent in Seattle, WA to manage guest check-in/out, room sales, and assignments, delivering a polished hospitality experience. Reporting to the Assistant Front Office Manager, you will ensure smooth front desk operations in a fast-paced environment, requiring excellent communication, multitasking, and a welcoming demeanor.

The ideal candidate will have a High School Diploma or equivalent; a bachelor’s degree is preferred and Opera PMS experience is a