Hotel Front Desk Agent — Guest Experience Specialist

Lotus Hospitality Management; Shreveport (LA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Lotus Hospitality Management is seeking a Front Desk Agent to welcome guests, check them in and out, distribute keys, verify registrations, and process payments with accuracy. You will greet guests in a warm, professional manner and deliver a smooth, efficient check-in experience, contributing to positive reviews and guest satisfaction.

This role offers opportunities for advancement and a comprehensive benefits package including health, dental, vision, 401(k) with matching, paid time off, and

Responsibilities

• Checking guests in and out of their hotel rooms
• Distributing room keys
• Verifying customers’ hotel registration information
• Calculating guests’ room payments and other additional costs made during their stay
• Greeting guests in an efficient and courteous manner

Job description

Lotus Hospitality Management is seeking a Front Desk Agent to welcome guests, check them in and out, distribute keys, verify registrations, and process payments with accuracy. You will greet guests in a warm, professional manner and deliver a smooth, efficient check-in experience, contributing to positive reviews and guest satisfaction.

This role offers opportunities for advancement and a comprehensive benefits package including health, dental, vision, 401(k) with matching, paid time off, and