Hotel Front Desk & Guest Experience Specialist

Lotus Hospitality Management; Bossier City (LA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Lotus Hospitality Management is seeking a Front Desk Agent to warmly welcome guests, manage check-ins and check-outs, and ensure accurate registration information.

The role focuses on delivering efficient service, distributing keys, processing payments, and assisting guests with needs, with opportunities for advancement and benefits including health insurance, paid time off, and training.

Qualifications

• Front desk experience is a plus.
• Customer service oriented.
• Attention to detail in registrations.

Responsibilities

• Checking guests in and out of their hotel rooms
• Distributing room keys
• Verifying customers’ hotel registration information
• Calculating guests’ room payments and other additional costs made during their stay
• Greeting guests in an efficient and courteous manner

Job description

Lotus Hospitality Management is seeking a Front Desk Agent to warmly welcome guests, manage check-ins and check-outs, and ensure accurate registration information.

The role focuses on delivering efficient service, distributing keys, processing payments, and assisting guests with needs, with opportunities for advancement and benefits including health insurance, paid time off, and training.