Front Desk Guest Experience Specialist

lottenypalacejobs; Chicago (IL); On-site; USD 19,000 - 30,000; Full time

Job summary

The Front Desk Agent role at our Chicago property handles registration, check-in and check-out, and assists with room sales while delivering an elevated guest experience.

You will answer phones, manage night audits, coordinate with the valet, and collaborate with other departments to fulfill guest requests with a calm, friendly demeanor.

A high school diploma is required; a college degree would be a bonus. Opera/Opera Cloud experience is preferred.

Qualifications

• Exceptional interpersonal and communication skills.
• Impeccable grooming and presentation.
• Ability to remain calm and composed in high-pressure situations.
• High school diploma or qualification; college/university degree would be a bonus.

Responsibilities

• Register guests at check-in and check-out, and assist with room assignments.
• Answer phones and handle overnight guest inquiries.
• Coordinate with valet and other departments to fulfill guest requests.
• Handle cash and credit transactions and perform night audit tasks if required.

Skills

Interpersonal skills

Communication skills

Grooming & presentation

Calm under pressure

Multitasking

Education

High school diploma or equivalent

College degree (bonus)

Tools

Opera/Opera Cloud

Job description

The Front Desk Agent role at our Chicago property handles registration, check-in and check-out, and assists with room sales while delivering an elevated guest experience.

You will answer phones, manage night audits, coordinate with the valet, and collaborate with other departments to fulfill guest requests with a calm, friendly demeanor.

A high school diploma is required; a college degree would be a bonus. Opera/Opera Cloud experience is preferred.