Front Desk Guest Experience Specialist

Residence Inn by Marriott Phoenix Chandler/South; Chandler (AZ); On-site; USD 28,000 - 36,000; Full time

Job summary

HCW Hospitality is seeking a Front Desk Agent to join our guest-focused team in Chandler, AZ. You will greet guests, manage check-ins and check-outs, handle reservations, and balance accounts with accuracy while delivering a warm and professional welcome.

A proactive approach to guest needs and strong communication are essential to create memorable stays. In this role, you’ll collaborate with colleagues across departments, stay informed about hotel services and local attractions, and assist with

Qualifications

• Experience in hospitality or customer service.
• Strong communication and guest-satisfaction focus.
• Ability to multi-task and resolve issues.

Responsibilities

• Greet and welcome guests with enthusiasm, ensuring smooth check-in/check-out.
• Handle inquiries, reservations, and room assignments with accuracy.
• Provide personalized service by anticipating guest needs and responding promptly.
• Manage daily front desk operations, including payments and balancing accounts.
• Stay informed about hotel services and local attractions to offer recommendations.
• Collaborate with team members across departments to ensure a seamless guest experience.

Skills

Hospitality

Customer service

Communication

Problem solving

Multi-tasking

Team player

Computer skills

Tools

Hotel management software

Job description

HCW Hospitality is seeking a Front Desk Agent to join our guest-focused team in Chandler, AZ. You will greet guests, manage check-ins and check-outs, handle reservations, and balance accounts with accuracy while delivering a warm and professional welcome.

A proactive approach to guest needs and strong communication are essential to create memorable stays. In this role, you’ll collaborate with colleagues across departments, stay informed about hotel services and local attractions, and assist with