Guest Experience Specialist

HCW Development; Chandler (AR); On-site; USD 27,000 - 38,000; Full time

Job summary

HCW Hospitality is seeking a Front Desk Agent to warmly greet guests, manage check-ins and check-outs, and handle reservations with professionalism. You’ll respond to inquiries, balance accounts, and coordinate with team members to ensure a seamless stay.

In this role, you’ll provide personalized service, staying informed about hotel services and local attractions to offer recommendations, while maintaining a welcoming, efficient front desk operation for a diverse guest mix.

Qualifications

• Experience in hospitality or customer service is a plus.
• Ability to greet guests warmly and handle inquiries professionally.
• Strong problem-solving and multi-tasking in a fast-paced environment.

Responsibilities

• Greet and welcome guests with enthusiasm during check-in/check-out.
• Handle guest inquiries, reservations, and room assignments with accuracy.
• Provide personalized recommendations based on guest needs and hotel services.
• Manage front desk operations, including payments and balancing accounts.
• Collaborate with other departments to ensure a seamless guest experience.

Skills

Hospitality experience

Communication skills

Guest service oriented

Problem solving

Multi-tasking

Team player

Tools

Hotel management software

Job description

HCW Hospitality is seeking a Front Desk Agent to warmly greet guests, manage check-ins and check-outs, and handle reservations with professionalism. You’ll respond to inquiries, balance accounts, and coordinate with team members to ensure a seamless stay.

In this role, you’ll provide personalized service, staying informed about hotel services and local attractions to offer recommendations, while maintaining a welcoming, efficient front desk operation for a diverse guest mix.