Front Desk Guest Experience Agent

Playatgila; Chandler (AZ); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Wild Horse Pass Resort and Casino in Chandler, AZ is seeking a Guest Services Associate to handle check-in and check-out at the hotel entrance and guest reception area. You will greet guests, verify reservations, and assist with room assignments to ensure a smooth arrival and departure experience.

The role requires a High School Diploma or GED, guest-facing experience, and basic computer skills. A pre-employment drug test and background check are required, and you must be able to work in a

Qualifications

• High School Diploma or GED is required.
• Minimum 1 year of guest-facing experience recommended.
• Basic computer skills required (Microsoft Office or similar).
• Must pass pre-employment drug/alcohol test and background check.

Responsibilities

• Provides exceptional guest service at check-in and check-out near hotel entrance and reception areas.
• Greets and welcomes guests with a sincere, friendly voice and clear communication.
• Inputs/retrieves information in computer systems, confirms guests and room rates, and assigns rooms.
• Provides welcome folders with keys, certificates, and coupons as appropriate.
• Verifies and processes credit card payments for authorization.
• Handles cash, balances a house bank, and maintains accurate cash/credit transactions.

Skills

Guest facing service

Basic computer skills

Education

High School Diploma or GED

Job description

Wild Horse Pass Resort and Casino in Chandler, AZ is seeking a Guest Services Associate to handle check-in and check-out at the hotel entrance and guest reception area. You will greet guests, verify reservations, and assist with room assignments to ensure a smooth arrival and departure experience.

The role requires a High School Diploma or GED, guest-facing experience, and basic computer skills. A pre-employment drug test and background check are required, and you must be able to work in a