Front Desk Agent

Residence Inn by Marriott Phoenix Chandler/South; Chandler (AZ); On-site; USD 28,000 - 36,000; Full time

Job summary

HCW Hospitality is seeking a Front Desk Agent to join our guest-focused team in Chandler, AZ. You will greet guests, manage check-ins and check-outs, handle reservations, and balance accounts with accuracy while delivering a warm and professional welcome.

A proactive approach to guest needs and strong communication are essential to create memorable stays. In this role, you’ll collaborate with colleagues across departments, stay informed about hotel services and local attractions, and assist with

Qualifications

• Experience in hospitality or customer service.
• Strong communication and guest-satisfaction focus.
• Ability to multi-task and resolve issues.

Responsibilities

• Greet and welcome guests with enthusiasm, ensuring smooth check-in/check-out.
• Handle inquiries, reservations, and room assignments with accuracy.
• Provide personalized service by anticipating guest needs and responding promptly.
• Manage daily front desk operations, including payments and balancing accounts.
• Stay informed about hotel services and local attractions to offer recommendations.
• Collaborate with team members across departments to ensure a seamless guest experience.

Skills

Hospitality

Customer service

Communication

Problem solving

Multi-tasking

Team player

Computer skills

Tools

Hotel management software

Job description

Description

JOB SUMMARY

At HCW Hospitality, we believe first impressions set the tone for a memorable stay. As a Front Desk Agent, you’ll be the face of our hotel, welcoming guests with warmth, professionalism, and a genuine smile. You’ll manage check-ins and check-outs, respond to guest inquiries, and handle reservations, all while creating a seamless and enjoyable experience for every guest.

WHAT YOU'LL DO

As a Front Desk Agent at HCW Hospitality, you’ll be at the heart of our guest experience. In this role, you will:

• Greet and welcome guests with enthusiasm, ensuring a smooth check-in and check-out process.
• Handle guest inquiries, reservations, and room assignments with accuracy and attention to detail.
• Provide exceptional service by anticipating guest needs and responding to requests promptly and courteously.
• Manage the daily operations of the front desk, including processing payments and balancing accounts.
• Stay informed about hotel services, amenities, and local attractions to provide personalized recommendations.
• Collaborate with team members across departments to ensure a seamless guest experience.
• Take on additional duties as assigned by management to support the smooth operation of the hotel.

WHAT YOU BRING

We’re looking for someone who is passionate about hospitality and thrives in a dynamic, fast-paced environment. To succeed in this role, you’ll need:

• A warm, welcoming demeanor with excellent communication and interpersonal skills.
• Experience in hospitality or customer service is a plus.
• Strong problem-solving abilities and a proactive approach to guest service.
• The ability to multi-task and remain composed under pressure.
• Proficiency in basic computer skills and familiarity with hotel management software is preferred.
• A team-player mentality with a commitment to providing exceptional guest experiences.

JOIN HCW HOSPITALITY

At HCW Hospitality, we create incredible experiences for every guest, every time. We build energetic communities that enhance lives, driven by innovation, authenticity, and a deep passion for service. We take pride in doing things right, with a team that’s committed to making every moment count.

Build your future

with us at HCW Hospitality, where excellence isn’t just expected—it’s celebrated. We’re an equal opportunity employer, committed to fostering an inclusive and diverse workplace.