Front Desk & Guest Experience Specialist

Apploi; Burbank (IL); On-site; USD 33,000 - 42,000; Full time

Job summary

Apploi is seeking a front desk/administrative assistant who will deliver exceptional customer service by answering inquiries and gathering information from the general public, residents, visitors and other interested parties. The role includes greeting all visitors, screening and directing them to their destination, and assisting residents, family members and employees as needed.

You will perform general admin tasks such as word processing and data entry, maintain filing systems, handle mail,

Qualifications

• High school diploma or equivalent is required.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task, prioritize and work under pressure.

Responsibilities

• Answers inquiries from the general public, residents, visitors and other parties.
• Greets visitors entering the facility and directs or escorts them to their destination.
• Assists residents, family members, employees and other visitors as needed.
• Performs general administrative tasks such as word processing and data entry.
• Maintains security by following procedures and controlling access.
• Maintain the general filing system and file all correspondences.
• Receive and sort daily mail/delivery/couriers.
• Reports issues or concerns with residents to the Administrator.
• Other duties as assigned.

Skills

Multitasking

Organizational skills

Professionalism

English communication

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Apploi is seeking a front desk/administrative assistant who will deliver exceptional customer service by answering inquiries and gathering information from the general public, residents, visitors and other interested parties. The role includes greeting all visitors, screening and directing them to their destination, and assisting residents, family members and employees as needed.

You will perform general admin tasks such as word processing and data entry, maintain filing systems, handle mail,