Front Desk & Resident Services Specialist

Apploi; Austin (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Apploi is seeking a dedicated receptionist/secretary to support the facility administrator and residents in a fast-paced environment. The role requires professional phone etiquette, accurate message handling, and the ability to coordinate doctor appointments and transportation for residents.

The ideal candidate maintains confidentiality, communicates tactfully in sensitive situations, and contributes to positive public relations with patients, residents, family members and guests.

Responsibilities

• Operates the phone system efficiently, recording messages, connecting calls, providing information, and facilitating resident request for minor services.
• Performs secretarial and clerical functions for the facility Administrator.
• Schedule Doctor Appointments and Transportation for residents.
• Keeps sign-in register for visitors and workers in the buildings.
• Maintains confidentiality in all matters relating to residents and employees.
• Participates in emergency training to assist in case of fire or other disaster.
• Uses tactful, appropriate communications in sensitive and emotional situations.
• Promotes positive public relations with patients, residents, family members and guests.
• Use appropriate work place behavior and adhere to dress code at all times.

Job description

Apploi is seeking a dedicated receptionist/secretary to support the facility administrator and residents in a fast-paced environment. The role requires professional phone etiquette, accurate message handling, and the ability to coordinate doctor appointments and transportation for residents.

The ideal candidate maintains confidentiality, communicates tactfully in sensitive situations, and contributes to positive public relations with patients, residents, family members and guests.