Weekend Front Desk & Patient Services Specialist

Apploi; Swansea (MA); On-site; USD 22,000 - 30,000; Full time

Job summary

Apploi is seeking a friendly, detail-oriented front desk receptionist to welcome patients and visitors in a healthcare setting. You will manage check-in/check-out, answer a multi-line phone system, and coordinate messages for staff and providers.

In this role, you will maintain accurate patient information, assist with mail and document handling, and uphold a calm, professional environment under pressure. Previous experience in healthcare front desk operations is preferred.

Responsibilities

• Greet patients, visitors, families with a positive, helpful attitude; provide exceptional customer service
• Direct visitors to correct locations and ensure check-in/check-out procedures are followed
• Answer phones on a multi-line system and route calls as needed
• Handle incoming and outgoing messages for emergencies and routine inquiries
• Maintain patient and resident demographics and keep office records organized

Job description

Apploi is seeking a friendly, detail-oriented front desk receptionist to welcome patients and visitors in a healthcare setting. You will manage check-in/check-out, answer a multi-line phone system, and coordinate messages for staff and providers.

In this role, you will maintain accurate patient information, assist with mail and document handling, and uphold a calm, professional environment under pressure. Previous experience in healthcare front desk operations is preferred.