Compassionate Front Desk Coordinator | Health Facility

Apploi; Westford (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Disability Insurance

Vision Insurance

Employee Assistance Program

401(k)

Life Insurance

Paid Time Off

Job summary

Apploi is seeking a friendly receptionist to greet residents, families, and visitors, answer calls, direct inquiries, and maintain a welcoming front desk. You will help ensure a clean, organized, and inviting reception area and provide information about facility policies and services.

The role requires a high school diploma or equivalent, strong verbal and written communication, excellent organizational skills, and the ability to multitask in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent required; additional education or training in office administration preferred
• Previous experience as a receptionist or in a front desk role, ideally in a health care setting
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Proficiency with Microsoft Office Suite and familiarity with office equipment (printers, copiers)
• Ability to work independently, multitask, and prioritize in a fast-paced environment
• Professional appearance and demeanor
• Compassionate, customer-service-oriented approach with sensitivity to residents and families
• Availability to work 12-hour shifts, including weekends and holidays

Responsibilities

• Greet and assist residents, families, and visitors in a warm, professional manner
• Answer and direct incoming phone calls to the appropriate departments or staff
• Manage the front desk and reception area to ensure it is clean, organized, and inviting
• Provide information to visitors and callers regarding the facility, policies, and services offered
• Maintain visitor logs and ensure compliance with security and safety protocols
• Schedule and coordinate appointments for residents, staff, and visitors as needed
• Assist with administrative tasks, such as filing, data entry, and maintaining records
• Sort and distribute incoming mail, packages, and other deliveries
• Monitor and maintain supplies for the reception area
• Collaborate with other departments to ensure seamless communication and support
• Handle emergency situations promptly by contacting the appropriate personnel or emergency services
• High school diploma or equivalent required; additional education or training in office administration is a plus

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Customer service

Professional appearance

Compassionate care

Team collaboration

Education

High school diploma or equivalent

Office administration training

Tools

Microsoft Office

Job description

Apploi is seeking a friendly receptionist to greet residents, families, and visitors, answer calls, direct inquiries, and maintain a welcoming front desk. You will help ensure a clean, organized, and inviting reception area and provide information about facility policies and services.

The role requires a high school diploma or equivalent, strong verbal and written communication, excellent organizational skills, and the ability to multitask in a fast-paced healthcare setting.