Front Desk & Guest Experience Specialist

Margaritaville; Bossier City (LA); On-site; USD 26,000 - 38,000; Full time

Job summary

Margaritaville in Bossier City, LA is seeking a friendly Front Desk Agent to deliver exceptional guest service at check-in and check-out. You will handle guest requests, communicate with teams, and uphold brand standards in a vibrant hospitality environment.

Ideal candidates have at least 1 year in front desk or customer service, are proficient with Microsoft Office, and demonstrate strong problem-solving, attention to detail, and teamwork to ensure memorable guest experiences.

Qualifications

• Experience in hotel front desk or customer service.
• Proficient with Microsoft Office.
• Strong problem solving skills.
• Meticulous attention to detail.
• Excels both independently and as a member of a team.

Responsibilities

• Check in and check out guests with professional service.
• Maintain an operating bank including cash, cards, and comps.
• Post charges, settle folios, groups, and due outs; coordinate with supervisor and housekeeping.
• Handle guest problems or complaints courteously and professionally.
• Maintain knowledge of hotel, casino, outlet, and community events.
• Answer, record, and process all guest calls, messages, requests, questions, and concerns.

Skills

Customer service

Decision making

Detail oriented

Team player

Tools

Microsoft Office

Job description

Margaritaville in Bossier City, LA is seeking a friendly Front Desk Agent to deliver exceptional guest service at check-in and check-out. You will handle guest requests, communicate with teams, and uphold brand standards in a vibrant hospitality environment.

Ideal candidates have at least 1 year in front desk or customer service, are proficient with Microsoft Office, and demonstrate strong problem-solving, attention to detail, and teamwork to ensure memorable guest experiences.