Guest Experience Host: Seating, Reservations & POS

Margaritaville Resort Casino - Bossier City, La.; Bossier City (LA); On-site; USD 22,000 - 27,000; Full time

Job summary

Margaritaville Resort Casino - Bossier City, LA, seeks an enthusiastic Host/Guest Service associate to greet guests, seat them, and answer initial questions at the host stand. You will manage the seating flow, coordinate reservations, and ensure a positive first impression for every guest.

As a frontline team member, you will handle calls, assist with waitlists, and support servers as needed while maintaining accuracy in cash handling and POS transactions.

Qualifications

• Prior customer service experience in a fast-paced environment preferred.
• Ability to multitask and problem solve.
• Ability to stand and walk throughout the duration of shift.

Responsibilities

• Greeting guests with a warm and friendly attitude as they enter the establishment and get them seated.
• Providing guests with menus and answering any initial questions.
• Coordinates and controls the flow of the seating chart, optimizing an even workload for all staff.
• Engaging with guests to ensure they’re provided with exceptional customer service.
• Answering calls, taking reservations, responding to complaints, and helping to resolve them.

Skills

Customer service

Cash handling

Multi-tasking

Teamwork

Stand/walk

Education

Bossier ABO and LACT

Tools

POS system

Job description

Margaritaville Resort Casino - Bossier City, LA, seeks an enthusiastic Host/Guest Service associate to greet guests, seat them, and answer initial questions at the host stand. You will manage the seating flow, coordinate reservations, and ensure a positive first impression for every guest.

As a frontline team member, you will handle calls, assist with waitlists, and support servers as needed while maintaining accuracy in cash handling and POS transactions.