Guest Experience Specialist — Front Desk

Aimbridge Hospitality, LLC; Key West, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Disability Income

Life & AD&D

Paid Time Off

Employee Assistance

401k Plan

Job summary

Compass by Margaritaville Key West is seeking a Front Desk Agent to deliver warm welcomes, smooth check‑ins, and memorable departures. You’ll act as the face of the hotel, manage reservations, requests, and guest interactions with precision and a friendly demeanor.

Requirements include a high school diploma and familiarity with hotel management software and Microsoft Office; prior hospitality experience is preferred. Full‑time schedule with comprehensive benefits is offered.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest Service Superstar: You bring warm vibes and top-tier service to guests.
• Communication Champ: You coordinate clearly with guests and team to keep operations smooth.
• Quick-Thinking Problem Solver: You think fast, act smart, and turn hiccups into smooth resolutions.
• Multitasking Marvel: Manage reservations, check-ins, check-outs, and admin tasks efficiently.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Experience in hotel/related field preferred

Tools

Hotel management software

Microsoft Office

Job description

Compass by Margaritaville Key West is seeking a Front Desk Agent to deliver warm welcomes, smooth check‑ins, and memorable departures. You’ll act as the face of the hotel, manage reservations, requests, and guest interactions with precision and a friendly demeanor.

Requirements include a high school diploma and familiarity with hotel management software and Microsoft Office; prior hospitality experience is preferred. Full‑time schedule with comprehensive benefits is offered.