Guest Experience Concierge - Hotel Front Desk

Boomtown Bossier City; Bossier City (LA); Sur place; USD 21 000 - 26 000; Plein temps

Résumé du poste

Boomtown Bossier City is seeking a friendly front desk associate to warmly welcome guests and deliver professional service in a busy hotel environment.

You will handle check-ins/outs, process payments, post charges, maintain folios, and communicate with supervisors and housekeeping to resolve guest requests. Strong attention to detail, teamwork, and a positive attitude are essential to ensure guest satisfaction across hotel, casino, outlets, and events.

Qualifications

• Previous experience in hotel front desk or office setting preferred; minimum one (1) year of experience in a customer service pos ition re quired .

Responsabilités

• Checks in and checks out guests with professional, courteous service.
• Maintains an operating bank with cash, cards, and comps.
• Posts charges and settles folios, groups, and due outs.
• Handles guest problems or complaints courteously.
• Answers and processes guest calls, messages, and requests.
• Coordinates with supervisors and housekeeping as needed.
• Keeps knowledge of hotel, casino, outlets, and events.
• Requests assistance of hotel manager in unique situations.

Connaissances

Customer service

Cash handling

Communication

Problem solving

Teamwork

Attention to detail

Outils

Microsoft Office

Description du poste

Boomtown Bossier City is seeking a friendly front desk associate to warmly welcome guests and deliver professional service in a busy hotel environment.

You will handle check-ins/outs, process payments, post charges, maintain folios, and communicate with supervisors and housekeeping to resolve guest requests. Strong attention to detail, teamwork, and a positive attitude are essential to ensure guest satisfaction across hotel, casino, outlets, and events.