Luxury Hotel Front Desk & Guest Services Agent

Live! Casino & Hotel Louisiana; Bossier City (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Live! Casino & Hotel Louisiana in Bossier City, LA, is seeking a Guest Service Agent to welcome guests, manage check-ins/check-outs, and assist with concierge duties in a fast-paced hotel setting.

The role requires excellent communication, a positive attitude, and the ability to handle cash and guest information securely. Must be 21+ and able to work in a hotel with alcohol services. This is a full-time, on-site position at Live! Casino & Hotel Louisiana.

Qualifications

• High School diploma or equivalent.
• Must be 21 years or older.
• Experience in hotel or high-end retail preferred.
• Ability to work in alcohol and smoking environment.

Responsibilities

• Maintain knowledge of hotel features, room types, rates, and group arrivals.
• Process guest check-ins/check-outs according to hotel requirements.
• Handle guest payments and input information accurately in the system.
• Provide concierge-like information and services to guests.
• Notify designated staff of VIP arrivals and special requests.
• Document guest interactions and resolve issues promptly and follow up.

Skills

Reading instructions

Guest communication

Education

High School diploma or equivalent

Job description

Live! Casino & Hotel Louisiana in Bossier City, LA, is seeking a Guest Service Agent to welcome guests, manage check-ins/check-outs, and assist with concierge duties in a fast-paced hotel setting.

The role requires excellent communication, a positive attitude, and the ability to handle cash and guest information securely. Must be 21+ and able to work in a hotel with alcohol services. This is a full-time, on-site position at Live! Casino & Hotel Louisiana.