Guest Experience Front Desk Agent

Davidson Hospitality Group; Nashville (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

Margaritaville Hotel Nashville is looking for a Front Desk Agent to be the friendly first and last impression for guests. You will handle reservations, check-ins and check-outs, guest requests, payments, and questions while sharing local Nashville tips and hotel information.

This role emphasizes hospitality, organization, and teamwork. You will collaborate with other departments to ensure smooth operations and opportunities to upsell where appropriate.

Qualifications

• Front desk experience or hospitality-related customer service experience preferred.
• Comfortable handling cash, payments, and basic math.
• Strong communication and customer service skills.
• Able to read, write, and speak English fluently.
• Willingness to learn hotel systems and technology.

Responsibilities

• Greet guests with warmth and help check-in/check-out efficiently.
• Process reservations, room changes, cancellations, and guest requests.
• Answer questions about the hotel, amenities, and local area.
• Maintain a clean, organized front desk and assist with billing questions.

Skills

Front desk experience

Customer service

Cash handling

English fluency

Communication

Team interaction

Education

High school diploma or GED

Tools

Hotel systems

Job description

Margaritaville Hotel Nashville is looking for a Front Desk Agent to be the friendly first and last impression for guests. You will handle reservations, check-ins and check-outs, guest requests, payments, and questions while sharing local Nashville tips and hotel information.

This role emphasizes hospitality, organization, and teamwork. You will collaborate with other departments to ensure smooth operations and opportunities to upsell where appropriate.