Guest Experience Specialist

MARGARITAVILLE RESORT CAPE COD; Hyannis (MA); On-site; USD 22,000 - 28,000; Full time

Job summary

MARGARITAVILLE RESORT CAPE COD is seeking a Front Desk Agent to warmly welcome guests, check them in, assign rooms, verify payment methods, and manage guest accounts with accuracy.

You will coordinate reservations, issue room keys, assist with concierge requests, relay information to housekeeping and maintenance, and ensure a smooth arrival and departure experience while delivering friendly, professional service.

Qualifications

• Must be able to perform each essential duty satisfactorily.
• Representative knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable performance of essential functions.

Responsibilities

• Greet, register, and assign rooms to guests.
• Verify customers' credit and determine payment method.
• Maintain records of room availability and guest accounts.
• Compute bills, collect payments, and make change.
• Issue room keys and coordinate with bellhops.
• Record guest comments or complaints and refer to managers.
• Post charges to ledgers and reconcile accounts.
• Make and confirm reservations.
• Coordinate tours, taxis, or restaurant reservations.

Skills

Communication skills

Professionalism

Customer service skills

Effective Leadership skills

Education

High School Diploma and 2-4 years experience

Tools

Payroll/human resource systems

Word processing

Spreadsheet

Accounting software

POS/credit card processing

Internet apps

Job description

MARGARITAVILLE RESORT CAPE COD is seeking a Front Desk Agent to warmly welcome guests, check them in, assign rooms, verify payment methods, and manage guest accounts with accuracy.

You will coordinate reservations, issue room keys, assist with concierge requests, relay information to housekeeping and maintenance, and ensure a smooth arrival and departure experience while delivering friendly, professional service.