Front Desk Guest Experience Specialist

Golderhospitality; BLOOMINGTON (MN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision for full-time staff

Paid time off

Bonus plan

Referral programs

Holiday pay

Employee discount program

Job summary

A hotel in Minnesota is seeking a Guest Service Representative to deliver exceptional guest experiences at the front desk. This role requires great attention to detail and effective communication skills, as you will be the first point of contact for guests. Responsibilities include check-ins, answering phone calls, and assisting with reservations. Availability for evenings, weekends, and holidays is essential, along with a passion for customer service. The position offers competitive wages and employee benefits.

Qualifications

• Excellent attention to detail is crucial for a positive guest experience.
• Knowledge of local attractions enhances guest interactions.
• Proficient in computer systems for reservations and registration.

Responsibilities

• Perform check-in and check-out processes.
• Answer incoming and in-house phone calls.
• Assist guests with reservations and inquiries.
• Ensure a positive experience during each guest interaction.

Skills

Attention to detail

Excellent knowledge of local attractions

Computer systems knowledge

Mathematical comprehension

Effective communication

Job description

A hotel in Minnesota is seeking a Guest Service Representative to deliver exceptional guest experiences at the front desk. This role requires great attention to detail and effective communication skills, as you will be the first point of contact for guests. Responsibilities include check-ins, answering phone calls, and assisting with reservations. Availability for evenings, weekends, and holidays is essential, along with a passion for customer service. The position offers competitive wages and employee benefits.