Guest Experience Specialist – Hotel Front Desk

Comfort Inn of Utica; Utica (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A well-known hotel is seeking a Guest Services Agent to join their team. This role involves checking-in guests, processing payments, and ensuring a welcoming experience. Ideal candidates will have strong communication skills and the ability to work a flexible schedule including weekends and holidays. Previous hospitality experience is a plus. This full-time or part-time position offers an opportunity to become a key part of a service-oriented environment.

Qualifications

• Must be able to communicate effectively in English.
• Requires verbal and written communication skills.
• Ability to stand and walk for extended periods.

Responsibilities

• Check-in guests and process payments accurately.
• Communicate special needs to all departments.
• Answer telephones and assist guests professionally.

Skills

Good communication skills

Mathematics skills

Customer service orientation

Problem-solving

Bilingual fluency

Education

High school or equivalent education

Job description

A well-known hotel is seeking a Guest Services Agent to join their team. This role involves checking-in guests, processing payments, and ensuring a welcoming experience. Ideal candidates will have strong communication skills and the ability to work a flexible schedule including weekends and holidays. Previous hospitality experience is a plus. This full-time or part-time position offers an opportunity to become a key part of a service-oriented environment.