Front Desk Guest Experience Specialist

Stonebridge Companies; Colorado; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) matching

PTO

Tuition aid

Travel and lodging perks

Job summary

A hospitality management firm in Colorado is seeking a Guest Service Agent to ensure smooth check-in and check-out procedures, maintain accurate guest records, and provide outstanding services. Ideal candidates have experience in hotel front desk roles, strong customer service and communication skills, and proficiency in property management systems. This position requires excellent problem-solving abilities and attention to detail to manage guest reservations. Offers include comprehensive benefits and opportunities for career advancement.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software.

Responsibilities

• Ensure smooth check-in and check-out procedures.
• Maintain accurate guest records.
• Handle various guest inquiries, payments, and reservations.

Skills

Customer service

Communication skills

Problem-solving

Organizational skills

Tools

Property management systems

Office software (Word, Excel)

Job description

A hospitality management firm in Colorado is seeking a Guest Service Agent to ensure smooth check-in and check-out procedures, maintain accurate guest records, and provide outstanding services. Ideal candidates have experience in hotel front desk roles, strong customer service and communication skills, and proficiency in property management systems. This position requires excellent problem-solving abilities and attention to detail to manage guest reservations. Offers include comprehensive benefits and opportunities for career advancement.