Front Desk Guest Experience Specialist

White Lodging Services, Inc.; Bedford Park (IL); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance (Day

Life Insurance

Disability Insurance

Paid Parental Leave

DailyPay

EAP

401(k) with company match

Vacation/PTO with rollover

Complimentary wellness tools

Unlimited referral bonuses

Leadership development and tuition_rei

Hotel room and dining discounts

Growth opportunities across multiple

Job summary

White Lodging Services, Inc. at Hyatt Place Midway in Bedford Park, IL is seeking a Front Desk Agent to greet guests and ensure a smooth, welcoming check-in/out experience.

You will contribute to guest satisfaction through friendly service, accurate transactions, and knowledge of hotel services. Weekend and holiday availability may be required, with a focus on teamwork and a positive attitude.

Qualifications

• Excellent communication skills and customer service orientation.
• Able to adapt to various situations and work flexible hours.
• Enjoys teamwork and a positive attitude.
• Hospitality experience is a plus but not required.
• Able to stand and move quickly for long shifts, including weekends/holidays.

Responsibilities

• Provide the highest quality of service to guests, anticipating and exceeding their expectations.
• Check guests in and out efficiently and in a friendly manner.
• Understand and follow cash handling and hotel accounting procedures.
• Develop knowledge of hotel staff, services, hours, locations, rates, amenities, and surroundings.
• Assist in maintaining the lobby and entrance cleanliness.
• Ensure security and confidentiality of all guest and hotel information.
• Effectively respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Communication

Customer service

Flexibility

Team player

Outgoing personality

Hospitality not required

Stamina for long hours

Job description

White Lodging Services, Inc. at Hyatt Place Midway in Bedford Park, IL is seeking a Front Desk Agent to greet guests and ensure a smooth, welcoming check-in/out experience.

You will contribute to guest satisfaction through friendly service, accurate transactions, and knowledge of hotel services. Weekend and holiday availability may be required, with a focus on teamwork and a positive attitude.