Hotel Front Desk Experience Specialist

Hyatt Lodge Oak Brook; Oak Brook (IL); On-site; USD 48,952,000 - 69,720,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Hyatt Lodge Oak Brook in Oak Brook, IL, is seeking a Front Desk Agent to welcome guests and ensure a seamless check-in/check-out experience.

You will respond to inquiries, recommend local attractions and amenities, and collaborate with other departments to deliver outstanding service in a quiet, upscale setting.

The role requires excellent communication, cash handling experience, and strong problem-solving skills, with a flexible schedule including evenings, weekends, and holidays.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Skills

Customer service

Communication

Cash handling

Problem-solving

PMS knowledge

Organizational skills

Multitasking

Flexibility

Education

High School diploma or equivalent

Tools

Hotel PMS software

Job description

Hyatt Lodge Oak Brook in Oak Brook, IL, is seeking a Front Desk Agent to welcome guests and ensure a seamless check-in/check-out experience.

You will respond to inquiries, recommend local attractions and amenities, and collaborate with other departments to deliver outstanding service in a quiet, upscale setting.

The role requires excellent communication, cash handling experience, and strong problem-solving skills, with a flexible schedule including evenings, weekends, and holidays.