Front Desk Agent

White Lodging Services, Inc.

Bedford Park (IL)

On-site

USD 24,000 - 26,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, Vision insurance (Day

Life Insurance

Disability Insurance

Paid Parental Leave

DailyPay

EAP

401(k) with company match

Vacation/PTO with rollover

Complimentary wellness tools

Unlimited referral bonuses

Leadership development and tuition_rei

Hotel room and dining discounts

Growth opportunities across multiple

Job summary

White Lodging Services, Inc. at Hyatt Place Midway in Bedford Park, IL is seeking a Front Desk Agent to greet guests and ensure a smooth, welcoming check-in/out experience.

You will contribute to guest satisfaction through friendly service, accurate transactions, and knowledge of hotel services. Weekend and holiday availability may be required, with a focus on teamwork and a positive attitude.

Qualifications

Excellent communication skills and customer service orientation.
Able to adapt to various situations and work flexible hours.
Enjoys teamwork and a positive attitude.
Hospitality experience is a plus but not required.
Able to stand and move quickly for long shifts, including weekends/holidays.

Responsibilities

Provide the highest quality of service to guests, anticipating and exceeding their expectations.
Check guests in and out efficiently and in a friendly manner.
Understand and follow cash handling and hotel accounting procedures.
Develop knowledge of hotel staff, services, hours, locations, rates, amenities, and surroundings.
Assist in maintaining the lobby and entrance cleanliness.
Ensure security and confidentiality of all guest and hotel information.
Effectively respond to and resolve guest concerns or complaints.
Perform other duties as assigned.

Skills

Communication

Customer service

Flexibility

Team player

Outgoing personality

Hospitality not required

Stamina for long hours

Job description

Description

Location: Hyatt Place Midway

Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Agent, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.

Responsibilities:

What You’ll Do

Provide the highest quality of service to guests, anticipating and exceeding their expectations.
Check guests in and out efficiently and in a friendly manner.
Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures.
Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.
Assist in maintaining the cleanliness of the lobby and entrance.
Ensure security and confidentiality of all guest and hotel information.
Effectively respond to and resolve guest concerns or complaints.
Perform other duties as assigned.

What You’ll Bring

Strong communication skills.
A passion for customer service.
The ability to be flexible and adapt to any situation.
A desire to work as part of the front desk team.
An outgoing personality with a positive attitude.
Previous hospitality experience is helpful but not required.
Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary.

Other information:

What You Can Look Forward To