Guest Experience Associate – Front Desk

White Lodging; Bedford Park (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Paid Parental Leave

DailyPay

401(k) with match

Hotel discounts

Job summary

White Lodging seeks a Front Desk Agent for Hyatt Place Midway in Illinois. You will greet guests and manage check-in/out while delivering warm, professional service to ensure memorable stays.

Ideal candidates have strong communication and a customer-first mindset, with the ability to adapt to varying situations and shifts. Benefits start Day 1, including health coverage and retirement options.

Qualifications

• Provide the highest quality of service to guests, anticipating and exceeding their expectations.
• Check guests in and out efficiently and in a friendly manner.
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures.
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.
• Assist in maintaining the cleanliness of the lobby and entrance.

Responsibilities

• Provide the highest quality of service to guests, anticipating and exceeding their expectations.
• Check guests in and out efficiently and in a friendly manner.
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures.
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.
• Assist in maintaining the cleanliness of the lobby and entrance.
• Ensure security and confidentiality of all guest and hotel information.
• Effectively respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Flexible

Teamwork

Hospitality experience

Job description

White Lodging seeks a Front Desk Agent for Hyatt Place Midway in Illinois. You will greet guests and manage check-in/out while delivering warm, professional service to ensure memorable stays.

Ideal candidates have strong communication and a customer-first mindset, with the ability to adapt to varying situations and shifts. Benefits start Day 1, including health coverage and retirement options.