Front Desk Guest Experience Specialist

Hospitality Management Corporation; Austin (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Hospitality Management Corporation in Dallas is seeking a Front Desk Agent for the Hilton Garden Inn Arboretum in Austin, TX. The role focuses on welcoming guests, processing check-ins/check-outs, and delivering responsive service in a busy hotel environment.

Ideal candidates bring a high school diploma, strong Microsoft Office skills, and a teamwork mindset. You will manage reservations, resolve guest questions, and maintain accurate records while upholding our standards of honesty and customer

Qualifications

• High School diploma or equivalent required.
• Stable work history required.
• Strong understanding of Microsoft Office (Excel/Word/Outlook) preferred.
• Must be a team player and able to work with others.
• Able to convey information clearly.
• Ability to maintain composure under pressure.
• Effective at listening to and resolving guest concerns.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Handle reservations, cancellations, and room assignments.
• Assist guests with questions, directions, and local recommendations.
• Address and resolve guest concerns professionally.
• Maintain accurate guest records and room key inventory.
• Support front desk operations as needed.

Skills

Customer service

Time management

Communication

Team player

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Hospitality Management Corporation in Dallas is seeking a Front Desk Agent for the Hilton Garden Inn Arboretum in Austin, TX. The role focuses on welcoming guests, processing check-ins/check-outs, and delivering responsive service in a busy hotel environment.

Ideal candidates bring a high school diploma, strong Microsoft Office skills, and a teamwork mindset. You will manage reservations, resolve guest questions, and maintain accurate records while upholding our standards of honesty and customer