Guest Experience Concierge

FORTH Hotel and Club; Atlanta (GA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

401K Match

Job summary

FORTH Hotel and Club in Atlanta seeks a Front Desk Agent to be the welcoming face of the hotel, handling check-in/out, guest inquiries, and local recommendations. You will play a crucial role in delivering a high-energy, guest-focused experience in a dynamic hospitality environment.

Ideal candidates are bilingual? (not specified) with strong communication and computer skills, capable of multitasking in a fast-paced setting, and dedicated to exceeding guest expectations while collaborating with

Qualifications

• High school diploma or equivalent required.
• Prior cash handling experience is necessary.
• Exceptional communication skills are essential.
• Very good computer skills needed.
• Ability to work flexible hours including weekends and holidays.
• Strong problem-solving abilities are important.
• Experience in customer service is preferred.
• Knowledge of hotel or resort operations is a plus.

Responsibilities

• Greet and welcome guests with a warm attitude to create a positive first impression.
• Efficiently handle check-in and check-out procedures with accuracy.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve issues promptly and professionally.
• Process guest payments and maintain accurate records.
• Coordinate with departments to fulfill guest requests for a seamless experience.
• Maintain front desk area cleanliness and organization.
• Assist with administrative tasks such as answering calls and handling reservations.

Skills

Cash handling

Communication

Computer skills

Multitasking

Customer service

Problem solving

Education

High school diploma or equivalent

Tools

None

Job description

FORTH Hotel and Club in Atlanta seeks a Front Desk Agent to be the welcoming face of the hotel, handling check-in/out, guest inquiries, and local recommendations. You will play a crucial role in delivering a high-energy, guest-focused experience in a dynamic hospitality environment.

Ideal candidates are bilingual? (not specified) with strong communication and computer skills, capable of multitasking in a fast-paced setting, and dedicated to exceeding guest expectations while collaborating with