Front Desk Guest Experience Specialist

Stonebridge; Walnut Creek (CA); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Medical

Dental

Vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge is seeking a part-time Guest Service Agent in Walnut Creek, CA. The role supports front office operations, handling check-ins/outs, guest inquiries, and reservations with a focus on delivering exceptional service.

Responsibilities include greeting guests, processing payments, maintaining records, and coordinating with housekeeping to ensure smooth operations. Prior front desk experience is preferred, with strong communication and organizational skills essential for success.

Qualifications

• Previous hotel front desk or guest service experience preferred.
• Proficiency in property management systems and basic office software.
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Strong customer service and communication skills.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts.
• Compute bills, collect payments, and make change for guests.
• Balance cash accounts and perform basic bookkeeping tasks.

Skills

Customer service

Communication

Cash handling

Tools

Microsoft Word

Microsoft Excel

Job description

Stonebridge is seeking a part-time Guest Service Agent in Walnut Creek, CA. The role supports front office operations, handling check-ins/outs, guest inquiries, and reservations with a focus on delivering exceptional service.

Responsibilities include greeting guests, processing payments, maintaining records, and coordinating with housekeeping to ensure smooth operations. Prior front desk experience is preferred, with strong communication and organizational skills essential for success.