Front Desk Guest Services Agent - Elevate Guest Experience

Stonebridge Hospitality Management; Aliso Viejo (CA); On-site; USD 21,000 - 29,000; Full time

Job summary

Stonebridge Hospitality Management in Aliso Viejo, CA is seeking a Guest Service Agent to ensure smooth check-in and check-out, maintain accurate guest records, and deliver outstanding service at the front desk.

This role requires strong customer service and communication skills, proficiency with Word, Excel, and a property management system, and the ability to handle cash transactions and basic bookkeeping.

Qualifications

• Experience in a hotel front desk or guest services is preferred.
• Ability to interact effectively with guests and staff.
• Proficiency with PMS and basic office software.
• Ability to handle cash transactions and basic bookkeeping.
• Strong problem-solving and organizational skills.

Responsibilities

• Greet, register, and assign rooms to guests.
• Verify guest credit and establish payment methods.
• Maintain guest records and balance ledgers.
• Post charges and review accounts at check-out.
• Coordinate with housekeeping and maintenance to address issues.
• Answer inquiries about services and local amenities.
• Transmit messages via telephone or switchboard.

Skills

Customer service

Communication skills

Cash handling

PMS software

Bookkeeping

Organizational skills

Tools

Word

Excel

PMS software

Job description

Stonebridge Hospitality Management in Aliso Viejo, CA is seeking a Guest Service Agent to ensure smooth check-in and check-out, maintain accurate guest records, and deliver outstanding service at the front desk.

This role requires strong customer service and communication skills, proficiency with Word, Excel, and a property management system, and the ability to handle cash transactions and basic bookkeeping.